When you buy a new Chevrolet Trax from Huffines Chevrolet in Lewisville, Texas, it comes standard with a state-of-the-art Chevrolet Infotainment 3 System. To keep you seamlessly connected, the system features a 7-inch touchscreen, Android Auto and Apple CarPlay capability, Bluetooth for audio streaming and hands-free calling, and voice-command pass-through for compatible phones. In the Trax, you can pair two active devices.
By connecting your mobile device to the system wirelessly via Bluetooth, you can use your voice to access your phone book, start calls, play your favorite tunes from your phone, and more. Here we’ll look at how to connect your phone, along with some troubleshooting tips if you run into difficulties using Bluetooth.
Pairing Your Phone With Your Car’s Bluetooth
Before attempting to connect your compatible Apple or Android phone, ensure Bluetooth is enabled on your device. To begin the connection process, start your Chevy Trax and leave the gearshift in Park. On the car’s touch-screen display, tap the phone icon, then tap “Connect Phone,” then “Add Phone.”
To pair your phone with Bluetooth, you can use voice recognition or touch-screen controls. Follow these steps:
- For voice recognition, use the Push-to-Talk button. When you hear a tone, say “Pair phone.” If you’re using your car’s touch screen, tap “Pair Device.”
- In your phone’s Bluetooth settings, choose the name shown on the car’s touch screen.
- Confirm the codes shown on both the phone and the touch screen.
- When your device is paired, the phone screen will be shown on the touch screen. Depending on your phone, the phone book might or might not download to the system.
If your car’s infotainment system doesn’t recognize your phone, or if a phone you’ve previously paired won’t connect, you can try two remedies. First, turn your phone off and on, and then try reconnecting to your car’s Bluetooth. If that fails, you might have to remove the phone from your Trax infotainment system’s list of paired Bluetooth devices, then try pairing it again.
Deleting and Reconnecting Your Phone to Bluetooth
Your Bluetooth connectivity and call quality can be affected by several factors. Deleting your phone’s pairing and reconnecting it, also known as unpairing and re-pairing, is an easy fix that often remedies various connection problems.
Some of the most common issues can be caused by your phone’s software. Before trying to reconnect, check that your phone is up to date with the latest software version. If your phone has the latest software and you still have problems with Bluetooth calling, try unpairing and re-pairing your phone.
To reset the Bluetooth connection, first unpair your phone from your car, then delete the pairing on your phone. Here’s how to unpair your phone from your car:
- With your car running, use the infotainment touch screen to find the list of paired Bluetooth devices.
- Look up the name of the phone you’re having a problem with. Tap on it and delete it from the list.
- Verify that the phone has been removed from the list on the touchscreen.
To remove the pairing from your phone:
- Go into your phone’s settings and select Bluetooth.
- From the Bluetooth menu, navigate to your phone’s list of paired devices. Select the name of your car’s system.
- Select “Delete” or “Forget This Connection” and check that your car has been removed from the list.
Once you have unpaired both your phone and your vehicle, turn off your car. Open and close your driver’s door, then wait for 2 minutes before starting your car again. When your car is running, follow the original pairing steps.
Troubleshooting Bluetooth Connectivity Problems
If you’ve followed all the steps above, but you’re still having issues with your Bluetooth connectivity, it could be due to one of these common problems:
Your paired phone won’t connect automatically
Choose the phone and car you’re trying to connect. Many vehicles only let you pair one device at a time, but the Chevy Trax lets you pair two devices. Check the lists of paired Bluetooth devices on both your phone and the car’s touch screen to see which devices are active. The car’s system automatically looks for the last paired phone. If that phone isn’t available, it will search the list for an active device.
Your phone won’t connect after a software update
If you can’t connect your phone after its software has been updated, you’ll need to delete your phone from the car’s list of paired Bluetooth devices and delete the car from your phone’s list. Follow the instructions above to delete and reconnect your phone to Bluetooth.
Your Phone is paired but won’t connect
Look at the lists of paired Bluetooth devices on both your phone and your car’s touchscreen, and check whether your phone is active. If it’s shown on the list but isn’t active, just tap on the phone you’re trying to connect. If it still won’t connect, you’ll need to delete and reconnect it.
Your Trax tries to connect to an old device
On your car’s list of paired devices, tap the phone you no longer use, then delete it from the list.
Your Phone unpairs from your Trax
Pairing a phone with your Chevrolet infotainment system entails sharing device security details to enable the connection. The system generates an encryption code, but if either your phone or your car loses it, you’ll have to start the pairing process again.
Your Trax doesn’t recognize your phone
If your car doesn’t recognize your phone, try restarting the phone and reconnecting to Bluetooth. If that fails, you’ll need to follow the steps for unpairing and re-pairing.
This guide should help you overcome any issues with connecting to the Bluetooth in your Chevy Trax. If you’re still experiencing problems, please come visit us at Huffines Chevrolet Lewisville, and we’ll be happy to help. Our commitment to you doesn’t end with the sale of a car. We want you to enjoy the full benefits of owning a Chevrolet, including your phone integration.